1. Return Eligibility & Window

We accept returns on retail auto spare parts within 7 calendar days from the date of physical delivery or workshop pickup.

To qualify for a return, all of the following conditions must be satisfied:

• The item must be unused, uninstalled, free of grease/oil stains, and in the exact condition you received it.
• The item must be in its original manufacturer packaging with all protective caps, seals, warranty stickers, documentation, and tags intact.
• Proof of purchase (Order reference number, receipt, or invoice issued by Uduwaka Motors) must be provided.

2. Non-Returnable & Non-Refundable Items

For safety, manufacturer warranty, and technical integrity reasons, certain items cannot be returned or refunded:

• Electrical & Electronic Components: Electronic Control Units (ECUs), sensors, relays, wiring harnesses, or ignition coils once connected, plugged in, or altered.
• Custom-Cut or Ordered Items: Custom-measured hoses, brake lines, customized gaskets, or parts specially ordered from overseas upon customer request.
• Opened Fluids & Consumables: Engine oils, transmission fluids, brake fluids, coolants, and aerosol spray chemicals where the bottle seal is broken.
• Customer-Supplied Parts: Workshop labor and parts brought in by the client (Yellow sourcing) carry no parts warranty from Uduwaka Motors.
• Items damaged due to improper installation: Parts damaged due to mechanic error, force fitting, or failure to follow vehicle service manual specifications.

3. Damaged, Defective, or Incorrect Items

In the event that an item arrives damaged during courier transit, has a manufacturing defect, or differs from what you ordered (e.g., incorrect part number):

1. Please notify our support hotline within 48 hours of receiving the shipment via WhatsApp (+94 779626608) or email (uduwakamotors1@gmail.com).
2. Provide clear photos/videos of the package, the shipping label, and the damaged or mismatched part.
3. We will arrange a swift replacement or provide a 100% full refund (including return shipping) after verification.

4. Refund Method & Processing Timelines

Once your returned item is received at our Nawalapitiya workshop, our technicians will inspect it within 2 business days. We will notify you via email and WhatsApp regarding approval or rejection.

• Online Card Payments (PayHere / Visa / MasterCard): Approved refunds are credited directly back to the original card used. Funds typically reflect in your account within 3 to 7 business days depending on your issuing bank.
• Bank Transfer & LankaQR: Approved refunds will be transferred directly to your designated Sri Lankan bank account within 2 business days.
• Cash on Delivery (COD): For COD orders, approved refunds are transferred via direct bank deposit or issued as workshop store credit.

Note: Standard courier delivery fees incurred for change-of-mind returns are non-refundable unless the return is due to an error on our part.

5. Return Shipping Procedure

To return your product, you can either:

• Hand-deliver: Bring the item directly to our workshop reception at No: 27, Mallanda, Nawalapitiya.
• Courier Dispatch: Send the item via a tracked courier service (Domex, PromptX, Pronto, Courier.lk, or SL Post) to our registered workshop address.

6. Contact Our Support Team

If you have any questions about returns, exchanges, or refunds, please reach out to us: